Each time a customer enters a restaurant or a hotel or food and beverages section of any site, he or she expected more than what is served. The wait things are the quality, timeliness and profitability but what if you can give customers more of what he Or she has waited?
The guest will find their money's worth!
One thing that can help make a guest feel worth the money the penalty is the service they provide and how to treat his guest. Now, as the guest feels worth the money, he / she will also have a higher probability return. This is only one way however, you can make your guests come back, there's more that you will not find in many training manuals or Standard operating procedures for service, they can be explained as follows:
- Greeting with a smile, greeting a guest with a "Welcome" and a warm smile can break the ice and make the guests feel welcome and respected.
- Use names (if known): If you know the name a host, using a "Mr / Mr / Ms" as a prefix. This makes the guest feel special and increase the value of service.
- 'NO' is a big NO: You should avoid using negative notations and offer alternatives options that guests can opt for.
- Sure that the environment is hygienic: The least that a guest is expected that the place you eat food or drink has a clean and tidy. The environment can not be too miserable, or unclean, it turns off the desire to return results.
- Escorting guests: If the host is difficult to find a place in the hotel / restaurant should escort him / her so that the guest does not waste time or feel abandoned.
- Physical appearance matters: Guests expect to be assisted by a good looking and well dressed staff. You can not be neglected your face, hair or clothing. Customers should not feel that the management of the restaurant is too hard to staff in terms of wages or duty so that you can not afford a good standard. This creates the wrong impression!
- Serve hot food, dishes scrubbed / containers: All dishes, bowls used must be well washed and clean.
- Increase your knowledge about the product: guests can make A consultation on food and drink they consume or are about to order. Service personnel must be well equipped with knowledge of products to help customers make a decision.
The suggestions above are just some guidelines that a restaurant management can and can train their staff according to service your customers can get the best possible service, as do regain their money is worth a again.
About the Author:
A major key for success in the food and beverage industry is knowledge. Don’t find yourself behind the eight ball! With our informative eBooks (most of which are free!), you will have all the informative resources you need to not only manage your business, but enhance it. Visit http://www.restaurant-data.com to learn more about how to make your food and beverage operation a booming success.
Ehab Rashwan
Article Source: ArticlesBase.com – Restaurant Data: ways to treat your guest so they come back
Restaurant Manager Interview – Interview Tips.
Tags: chef, contract, corporate, executive, hospitality